Courier companies face many challenges in their day to day roles, such as third party organization, dependable end consumers and time constraints. Having the right tracking software to manage your courier company will offer your drivers the features they need to get their jobs done efficiently and effectively. The simplest of features can make all the difference in delivery jobs, yet they are often difficult to implement without the right software.
The top 3 features your courier company needs to succeed are:
Courier companies often have no control over what happens in warehouses or inventory rooms before they pick up the different shipments. This is a huge source of unorganized shipments, misplaced items and truck mix-ups. All of these resulting in late or lost packages – ultimately upsetting the end consumer and bringing down your company’s reliability. Having a managing software that allows for load validation is a solution to delivery mishaps.
Load validation is a ShipTrack feature that allows the driver to see a manifest of exactly what shipments they are shipping that day. After they scan each item, they have a confirmation that it is the correct package; this leaves zero room for package mix-ups. Load validation not only decreases human error, but it allows for public tracking of shipments and reduces customer service calls, which in turn, reduces overhead.
Scanning/Proof of Custody
Having visibility of which driver is in charge of each shipment and where they are at all times is a crucial feature in having full control of deliveries. ShipTrack offers drivers scanning features through their device that automatically dispatches to the shipment manager to show their exact time and location of each scanning procedure. This feature is essential when passing shipments through a chain of custody of multiple drivers and courier companies, letting you know who is accountable for your shipments at all times.
Time stamps let you know the exact due date for each shipment, all the way down to the hour. This feature is critical for consumer demands such as same-day delivery and public tracking. This feature is also highly recommended for industries with time-critical shipments such as food delivery or health care deliveries. A prime example is for hospital labs, when delivering blood samples with a shelf life. These shipments need real-time tracking and zero room for late deliveries.
Utilizing these key features with the use of a tracking software, such as ShipTrack, will bring your courier company the tools and solutions it needs to succeed and grow. Building your reliability, and driver functionality with these features will improve your customer service, build reputable partnerships with other businesses and reduce general overhead with costly mistakes and customer service representatives. Don’t let your courier company be limited to the reliability of others, and embrace new technologies to succeed.