AS A THIRD PARTY LOGISTICS ORGANIZATION LOOKING TO DIFFERENTIATE YOURSELF IN THE MARKETPLACE, YOU MUST BE ABLE TO ADAPT TO THE CHANGING NEEDS OF YOUR CUSTOMERS.
Each industry and company will have varying requirements, and your systems need to be able to speak to as many potential customers as possible. Through integrating the right software and processes, adjusting your services to your clients’ needs can be done with ease. Keep in mind these potential requirements when looking to grow and retain your client base:
When working with a 3PL, companies need to know their shipments are always in the right hands. This means that deliveries are being made on time, top-notch organization is maintained, and damages are minimized. Managing a large fleet can be difficult to keep track of driver and delivery performance. By integrating measuring tools, you can view and compare your partners’ delivery performance to measure the efficiency. You can determine who is handling them throughout the supply chain and ensure that they are arriving to the correct location and recipient. Investing in technical software that allows you to offer signature capture, supply chain visibility and proof of delivery can offer your partners the security they need.
As a 3PL, you need to be able to grow with your customers. Whether your client base is small retailers or large conglomerates, having systems in place that allow you to expand and shrink your fleet will consequently put you ahead of your competitors. You need to have a system that is scalable and customizable for client’s needs. This, in turn, enables growth opportunities to support more and more shipments.
You need to be connected to your team at all times. This means your fleet, your dispatch, your admin and your clients. Having a software that allows you to see the actions throughout the supply chain will provide full visibility and transparency that you can convey to your clients. Communication is key for efficient internal processes and successful business relationships.
Being reliable, scalable and easily accessible is key to maintaining a well-rounded 3PL company. To further expand your business, you need to ensure you can offer security, growth and above all, communication. These are just a few of the examples of how software like ShipTrack can help expand your growth.