Know Where Your Shipments are at All Times
Chain of custody refers to the ability to verify, track, and trace the location of your items while they’re in motion. Depending on the industry your business is in, the ability to establish the location of packages and their condition can be a crucial part of increasing the efficiency of daily operations, establishing credibility, and improving customer satisfaction.
WHO CAN USE IT?
The applications of a chain of custody platform are endless and is not limited to organizations or businesses of a certain size or location. Some large organizations include banks, insurance companies, and universities. Other organizations include those working with more sensitive or perishable items, such as grocery stores, environmental sampling companies, and hospitals transporting medical products (i.e. tissue samples and organs). Lastly, chain of custody is also essential for shipping and transportation companies.
WHY USE IT?
For some organizations mails ends up at a reception desk or in a mailroom and may not reach the person it was intended to reach. However, with a track and trace solution to mail flow within these organizations the daily operations and efficiency of the system is improved greatly. Other industries working with perishable items (i.e. food, environmental samples, tissue samples, and organs, etc.), the integrity and reputation of a business’ services and products hinges on guaranteeing the product arrives to the client or consumer on time and in good condition. Thus, being able to track the location and condition of products from starting point to end location is one simple step that can be taken to establish credibility with your clients.
WHAT ARE THE BENEFITS?
A business’ ability to track and trace products in transit and verify the chain of custody is needed to obtain certifications that could provide a competitive edge to a company. The capability to track and trace the path of a package is essential to establish reliability and improve customer satisfaction for a business whether it’s big or small. For small e-business owners selling handmade goods, knowing their product’s chain of custody from its creation to the customer’s home allow the owner to trace when the product is received and accurately report on shipping timelines. The level of customer service will improve by providing product tracking to individuals, allowing accurate responses to a customer’s questions or concerns, and increasing the ability to proactively notify the customer of delays.
Needless to say, the advantages of a track and trace solution that provides a chain of custody record. Regardless of the organization or business, chain of custody can provide valuable insight into where your packages, assets, etc. are when they are being delivered or moved between warehouses or locations. Is your business ready to address the growing need for comprehensive package tracking?