Cloud-Based Services Can Help Professional Couriers Overcome Limitations of Legacy Infrastructure
Many professional couriers that have been in business for long enough have existing “legacy” infrastructure—and oftentimes, this infrastructure and its limitations are the biggest obstacles when it comes to developing new systems, procedures, and models to improve efficiency, quality of service, and customer satisfaction. This can happen because the current infrastructure is not scalable enough to meet the demands of a new service model, or because updating the physical systems would be too expensive—not to mention time-consuming, resulting in downtime.
Meanwhile, the latest trend in courier service is integrating delivery tracking. By tracking a package and its progress, companies can identify areas where their processes can be improved and streamlined, ensuring greater customer satisfaction. The long-term result is lower operating costs and customer loyalty. For professional couriers being held back by legacy infrastructure systems, these benefits may seem out of reach. However, thanks to cloud-based services, this is simply not true.
BENEFITS OF CLOUD-BASED TRACKING
Software applications for tracking a package—whether by the courier themselves or by the customer—don’t have to cost you a thing to install or integrate into your workflow. This is made possible by cloud-based computing, particularly the SaaS (Software as a Service) model. None of the infrastructure necessary to operate your new system will need to be purchased or physically installed in your central operations facility. Servers, IT staff, support staff—you don’t need to invest in any of that upfront. Instead, you can simply sign up for the service, install a mobile application on applicable devices, and use a web-based portal on any computer. These sorts of services are typically sold on a pay-as-you-go model: you pay for the infrastructure, IT, and the support that you use.
Outside of the usage fees, there will be a cost associated with mobile devices. Professional couriers can deploy mobile phones running Android or iOS, allowing for a BYOD (Bring Your Own Device model) —the drivers supply their own device, and use it to provide status updates from the road that are transmitted through the cloud to both the business and the customer. But consumer devices are sometimes less reliable than rugged devices in field applications. Both BYOD and corporate-provided device strategies come with advantages and disadvantages. If you plan to integrate a mobile device-accessible cloud strategy, do your homework and pick the best strategy for you.
If you’re a professional courier and you want to empower your business with package-tracking applications, the state of your existing infrastructure doesn’t have to hold you back. Tracking a package is easier than ever with cloud-based solutions that can coexist perfectly with your legacy systems.