Logistics Firms Minimizing Workload For Delivery Drivers
If you are a logistics firm employing drivers to perform delivery services for multiple shipping customers, you are often faced with having to ensure your drivers use multiple apps to process deliveries. The importance of this is clear – shipping customers want to be able to collect the data necessary to be able to update their customers.
The growth in ecommerce is a case in point. Out of business, online retailers often contract with third party logistics firms to offer home delivery services. Information about the status of deliveries, where a shipment is and when it it is finally delivered to it’s destination, is important to all stakeholders shippers, carriers and online shoppers.
Here is a sample list of the types of data points generated by these online transactions:
- Shipment Barcode
- Item Details
- GPS Coordinates
- Consignee Signature
- Time / Date Stamp
Data Transfer Challenges
Delivery drivers are critical to these data collection tasks by using GPS-enabled mobile computers to collect and send status updates on the progress of shipments. The method in which data collection systems are implemented means that drivers need to use just one application for all customers or a different application for each customer. The growth in the number of ecommerce customers often drives increased complexity and IT challenges for logistics firms and put’s added stress on drivers to learn multiple apps.
The solution to overloading drivers with multiple applications is a software system that presents a single uniform application that drivers can use for all customers. These systems are configurable and, as such, deliver the correct data in the way that logistics customers need it. This eliminates complexity for drivers and improves operational productivity while minimizing and customer impact.
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