Ottawa, ON (September 09, 2016) – ShipTrack, an innovative shipment tracking platform designed to provide complete visibility and control of any shipment’s movement worldwide, announced today the extension of available technical customer support hours to 24 hours a day, 7 days a week and 365 days a year.
ShipTrack understands there is zero time for downtime in business. They realize how stressful it can be when customers lose access to critical shipment information. This company, rooted in valuing customer service, is now providing 24/7 support to aid customers and alleviate their concerns with around-the-clock service. ShipTrack has taken steps to connect customers with the technical support they need, when they need it. When customers need help, a skilled team of experts delivers a personal, one-on-one experience regardless of time, day of the week or region where the customers live.
ShipTrack responded to the diverse workforce with the launch of this enhanced service. The company has extended the way customers receive answers to application related questions or address any technical issues. During regular business hours, the workflow for customers requiring support will remain the same and is either through email or telephone. To improve the experience ShipTrack provides, the extended support will go beyond regular business hours and will be accessible via email. This enables customers access to Technical Support Experts with first-hand development knowledge of the application when they need it.
“The logistics landscape doesn’t always conform to a standard 9-to-5 schedule and neither do our customers.” explained Dean Cook, COO of ShipTrack. “Our expanded service means we now offer our customers the highest level of support whenever they need it, day or night. We believe that this level of human interaction is very important as it ensures we are able to deliver customized guidance quickly so that our customers can focus on meeting their customers’ demands and also grow market share.”
According to Cook, “This is just the latest example of how the ShipTrack vision of providing customers with high-quality training and cutting-edge knowledge so they can further leverage their business success.” Expanding support allows customers to reach out for help and get immediate assistance to the ShipTrack Technical Support Experts.
The extended service is one part of the extensive list of resources provided by ShipTrack, which includes user documentation, training materials and tutorial videos. To contact a member of the Technical Support Team, call 888.860.1655 or email firstname.lastname@example.org.
ShipTrack is an innovative logistics management platform that provides complete control and visibility of any shipment’s movement worldwide. ShipTrack enables vendors all over the world to provide complete visibility and control that their customers demand of their deliveries. ShipTrack is a simple, easy-to-use service that provides highly accurate shipment tracking to the masses. The shipping system has the potential to benefit companies of all sizes by increasing delivery speed and reliability, improving customer service and retention while also streamlining operations. The ShipTrack smartphone app is a real-time shipment tracker that allows for easy management of multiple drivers, deployment of a fully branded web portal, and the collection of valuable reports and business metrics. ShipTrack is for everyone.