Package Tracking and Proof of Delivery Software Ensure Shipments Make It to Customers Efficiently and On Time
With growing ecommerce competition, businesses attract and keep customers by offering unique services. To gain a competitive edge in the retail business, some online retailers are offering white-glove delivery services, such as proof of delivery. By going above and beyond to please customers, customers will have lasting impressions of these services. They will also be more inclined to continue shopping with the same retailers.
White-glove delivery services include home installations, removal of old products, and courteous service. But these last-mile deliveries must also be fast and efficient to reduce delivery costs. To ensure deliveries are made efficiently, many delivery companies are using software for:
- route planning,
- tracking packages, and
- obtaining proof of delivery
The delivery is accounted for each step of the way, and customers receive reliable and pleasant service.
Last-Mile Delivery Services
More retailers are catching on to the importance of the last-mile delivery services for promoting customer loyalty. Whether the products are delivered in unique packages or the delivery driver installs a new sound system, excellent customer experiences make for lasting impressions. An article on delivery fleets keeping up with the growing demands of e-commerce deliveries discusses the importance of the last-mile services. The article also mentioned white-glove deliveries and providing fast and efficient deliveries with the use of dependable delivery software.
Route-planning software is necessary for delivery fleets to meet customer demands and reduce delivery costs. Furniture-delivering companies across the globe are relying on delivery route optimization to provide fast and efficient services. Some companies are even giving customers the option to choose their delivery time windows when placing their orders. This further accommodates customer needs and ensures that customers will be satisfied with their deliveries.
Route optimization software groups delivery orders into geographical zones to provide drivers with the fastest routes possible while reducing time spent driving back and forth. These routes save time and cut delivery costs, and they are also based on factors such as:
- Company routing preferences;
- Number of items;
- Weight and height of freight; and,
- Delivery constraints.
These delivery routes can also easily be altered to account for changes with drivers and deliveries. By speeding up delivery times, making more deliveries in a day, and having an efficient delivery system in place, this delivery software gives companies a competitive edge in the e-commerce market.
Visibility of deliveries is another last-mile delivery service that pleases customers and ensures accurate deliveries. Delivery software provides real-time delivery status by connecting the customer and the delivery driver. Customers can go online to check the status with an online app that is connected to the app on the delivery driver’s phone. This visibility of deliveries improves overall operations as well, because each party involved—customers, retailers, delivery drivers, and operations teams—can track the deliveries.
Proof of Delivery
In the last mile of delivery, proof of delivery is crucial for both companies and customers. A record of a successful delivery ensures retailers that their products made it to the right address. It also improves accountability for delivery drivers and provides a full record of the chain of custody.
Delivery apps can collect an electronic proof of delivery by having customers sign on the delivery driver’s phone or tablet. Drivers can also scan and take images of the shipments throughout the delivery to keep an accurate electronic record and ensure the packages are accounted for. Drivers, customers, retailers, and shipping companies have access to this record for reference. And some companies are even sending customers optional feedback surveys with their proof of delivery e-mails to gain customer insight on their products and services.
Delivery fleets are adopting this route-planning, tracking, and proof-of-delivery technology to get ahead and meet customer demands in the ever-growing e-commerce delivery business. These apps allow for fast and efficient deliveries, keeping track of shipments each step of the way, and giving customers excellent services that will make positive, lasting impressions.